Strategic Account Leader: Complex Portfolio Growth

BDO UK LLP; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

BDO UK LLP is seeking a Senior Account Manager to lead a portfolio of complex priority accounts within a professional services environment. You’ll drive retention, expansion and client outcomes through disciplined account practices aligned to the firm’s sales methodology.

You’ll lead governance, coordinate with senior stakeholders, and coach account teams while partnering with Marketing to align activities and produce consistent pipeline improvements across our UK operation.

Qualifications

• Experience managing a portfolio of complex accounts in a professional services environment.
• Strong facilitation and coordination skills with senior stakeholders/partners.
• Proven ability to implement consistent account routines and improve pipeline discipline.
• Strong CRM/pipeline experience (Microsoft Dynamics or similar).
• Experience coaching others and influencing across a matrix.

Responsibilities

• Establish and run consistent account governance for complex priority accounts, including annual account planning, pipeline reviews and internal alignment sessions.
• Ensure account activity is aligned to contracted priorities and integrated with wider market activity where required.
• Coordinate client listening inputs and ensure actions are owned, tracked and closed.
• Ensure high-quality account and opportunity data in Dynamics, including opportunity capture, stage progression, activity and next steps.
• Use insight to drive prioritisation, behaviours and focus across account teams.
• Build and maintain relationships with procurement contacts on priority accounts and support the account team to navigate procurement effectively.
• Ensure procurement interactions are planned, communicated and escalated appropriately where risk arises.
• Oversee bid/pursuit interfaces for the account, ensuring submissions are aligned to requirements and learning is captured post-decision.
• Partner with Marketing to align account-based activity to account plans.
• Provide consistent inputs into monthly performance reporting and improvement actions via Operations/Commercial Insights.
• Provide coaching and day-to-day guidance to account managers where applicable.

Skills

Portfolio management

Stakeholder management

CRM experience

Coaching others

Tools

Microsoft Dynamics

Job description

BDO UK LLP is seeking a Senior Account Manager to lead a portfolio of complex priority accounts within a professional services environment. You’ll drive retention, expansion and client outcomes through disciplined account practices aligned to the firm’s sales methodology.

You’ll lead governance, coordinate with senior stakeholders, and coach account teams while partnering with Marketing to align activities and produce consistent pipeline improvements across our UK operation.