Strategic Account Director - Major Utilities (Hybrid)

NRG.; Glasgow; Hybrid; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Car or car allowance

Hybrid working in Glasgow

Job summary

NRG is seeking an experienced Account Director to lead a key strategic customer relationship in a high-value sector. You will drive account strategy, governance, and commercial performance while coordinating with operations, business development and support teams to ensure outstanding service delivery.

You will own negotiations, maximise contract value and steer cross-functional teams towards measurable growth, with energy and focus on executive relationships.

Qualifications

• Significant experience in senior Account Director or strategic account management.
• Proven track record in managing major customer relationships and executive stakeholders.
• Strong commercial and financial acumen with focus on profitability and margins.
• Experience in utilities, infrastructure, outsourced services or similarly complex contracts.

Responsibilities

• Developing and maintaining relationships with senior customer stakeholders, acting as a trusted strategic partner.
• Leading the account strategy, ensuring alignment with customer objectives and contracts.
• Taking ownership of commercial performance including revenue, profitability, and growth opportunities.
• Overseeing contract governance, performance reviews and service delivery against KPIs.
• Working with cross-functional teams to ensure high-quality service delivery.
• Leading negotiations around contractual changes and pricing.
• Acting as senior escalation point for complex customer and contractual matters.
• Identifying opportunities for innovation and service improvement.
• Supporting business development and growth opportunities.

Skills

Senior leadership

Account management

Relationship management

Negotiation

Commercial acumen

Cross-functional collaboration

Strategic account planning

Job description

NRG is seeking an experienced Account Director to lead a key strategic customer relationship in a high-value sector. You will drive account strategy, governance, and commercial performance while coordinating with operations, business development and support teams to ensure outstanding service delivery.

You will own negotiations, maximise contract value and steer cross-functional teams towards measurable growth, with energy and focus on executive relationships.