Account Director

NRG.; Glasgow; Hybrid; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Car or car allowance

Hybrid working in Glasgow

Job summary

NRG is seeking an experienced Account Director to lead a key strategic customer relationship in a high-value sector. You will drive account strategy, governance, and commercial performance while coordinating with operations, business development and support teams to ensure outstanding service delivery.

You will own negotiations, maximise contract value and steer cross-functional teams towards measurable growth, with energy and focus on executive relationships.

Qualifications

• Significant experience in senior Account Director or strategic account management.
• Proven track record in managing major customer relationships and executive stakeholders.
• Strong commercial and financial acumen with focus on profitability and margins.
• Experience in utilities, infrastructure, outsourced services or similarly complex contracts.

Responsibilities

• Developing and maintaining relationships with senior customer stakeholders, acting as a trusted strategic partner.
• Leading the account strategy, ensuring alignment with customer objectives and contracts.
• Taking ownership of commercial performance including revenue, profitability, and growth opportunities.
• Overseeing contract governance, performance reviews and service delivery against KPIs.
• Working with cross-functional teams to ensure high-quality service delivery.
• Leading negotiations around contractual changes and pricing.
• Acting as senior escalation point for complex customer and contractual matters.
• Identifying opportunities for innovation and service improvement.
• Supporting business development and growth opportunities.

Skills

Senior leadership

Account management

Relationship management

Negotiation

Commercial acumen

Cross-functional collaboration

Strategic account planning

Job description

NRG is delighted to be supporting an established organisation within the utilities and infrastructure sector in the appointment of an experienced Account Director to lead one of its key strategic customer relationships.

This is an exciting opportunity for a commercially astute and relationship-driven leader to take ownership of a major customer account, driving commercial performance, service excellence and long-term partnership growth.

Working closely with senior operational, commercial and business development teams, you will play a pivotal role in shaping account strategy, strengthening executive-level relationships and identifying opportunities to maximise contract value.

The Role

As Account Director, you will have overall responsibility for the strategic direction, commercial success and performance of a high-value customer account.

Key responsibilities will include:

• Developing and maintaining strong relationships with senior customer stakeholders, acting as a trusted strategic partner.
• Leading the account strategy, ensuring alignment with customer objectives, contractual commitments and wider business goals.
• Taking ownership of commercial performance, including revenue, profitability, margins and opportunities for growth.
• Overseeing contract governance, performance reviews and service delivery against agreed KPIs.
• Working collaboratively with operational, commercial and support teams to ensure consistent, high-quality service delivery.
• Leading negotiations around contractual changes, pricing and commercial opportunities.
• Acting as the senior escalation point for complex customer, operational and contractual matters.
• Identifying opportunities for innovation, continuous improvement and service enhancement.
• Supporting business development activities and contributing to future growth opportunities.

About You

We are looking for an established senior leader with a proven track record of managing complex, high-value customer accounts and delivering strong commercial outcomes.

You will ideally bring:

• Significant experience in a senior Account Director, Commercial Director or strategic account management position.
• A successful track record of managing major customer relationships and influencing stakeholders at executive level.
• Strong commercial and financial acumen, with experience managing contract profitability, revenue and margins.
• Experience working within utilities, infrastructure, outsourced services or a similarly complex contractual environment.
• Excellent negotiation, communication and relationship management skills.
• The ability to lead and influence cross-functional teams within a matrix management structure.
• Experience overseeing contract governance, performance management and service delivery.
• A strategic mindset, combined with the ability to identify commercial opportunities and deliver measurable results.

Experience within the energy or utilities sector would be particularly advantageous, although candidates with relevant experience managing complex, high-value contracts in other sectors will also be considered.

What's on Offer?

• Competitive salary circa £80,000, plus car or car allowance with flexibility depending on experience.
• Hybrid working arrangements based in Glasgow.
• A high-profile senior appointment with responsibility for a key strategic customer relationship.
• The opportunity to influence commercial strategy, customer partnerships and future business growth.
• A collaborative environment working alongside experienced operational and commercial leadership teams.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.