Account Director

NRG; Glasgow; Hybrid; GBP 68,000 - 92,000; Full time

Benefits offered by this job

Car allowance

Company car

Job summary

Northern Recruitment Group in Glasgow is seeking an Account Director to take overall responsibility for the strategic direction, commercial success and performance of a high-value customer account.

You will develop strong relationships with senior stakeholders, lead the account strategy, own revenue and margins, oversee governance and service delivery against KPIs, and collaborate with cross-functional teams to drive growth and continuous improvement. Hybrid working in Glasgow.

Qualifications

• Significant experience in a senior Account Director, Commercial Director or strategic account management position.
• Proven track record of managing major customer relationships and influencing executives.
• Strong commercial and financial acumen with experience managing contract profitability, revenue and margins.
• Experience in utilities, infrastructure, outsourced services or similar complex environments.

Responsibilities

• Developing and maintaining strong relationships with senior customer stakeholders, acting as a trusted strategic partner.
• Leading the account strategy, ensuring alignment with customer objectives, contractual commitments and wider business goals.
• Taking ownership of commercial performance, including revenue, profitability, margins and opportunities for growth.
• Overseeing contract governance, performance reviews and service delivery against agreed KPIs.
• Working collaboratively with operational, commercial and support teams to ensure consistent, high-quality service delivery.
• Leading negotiations around contractual changes, pricing and commercial opportunities.
• Acting as the senior escalation point for complex customer, operational and contractual matters.
• Identifying opportunities for innovation, continuous improvement and service enhancement.
• Supporting business development activities and contributing to future growth opportunities.

Skills

Senior leadership

Strategic account management

Executive stakeholder management

Commercial acumen

Negotiation

Cross-functional leadership

Job description

The Role

As Account Director, you will have overall responsibility for the strategic direction, commercial success and performance of a high-value customer account.

Key responsibilities will include:

• Developing and maintaining strong relationships with senior customer stakeholders, acting as a trusted strategic partner.
• Leading the account strategy, ensuring alignment with customer objectives, contractual commitments and wider business goals.
• Taking ownership of commercial performance, including revenue, profitability, margins and opportunities for growth.
• Overseeing contract governance, performance reviews and service delivery against agreed KPIs.
• Working collaboratively with operational, commercial and support teams to ensure consistent, high-quality service delivery.
• Leading negotiations around contractual changes, pricing and commercial opportunities.
• Acting as the senior escalation point for complex customer, operational and contractual matters.
• Identifying opportunities for innovation, continuous improvement and service enhancement.
• Supporting business development activities and contributing to future growth opportunities.

About You

We are looking for an established senior leader with a proven track record of managing complex, high-value customer accounts and delivering strong commercial outcomes.

You will ideally bring:

• Significant experience in a senior Account Director, Commercial Director or strategic account management position.
• A successful track record of managing major customer relationships and influencing stakeholders at executive level.
• Strong commercial and financial acumen, with experience managing contract profitability, revenue and margins.
• Experience working within utilities, infrastructure, outsourced services or a similarly complex contractual environment.
• Excellent negotiation, communication and relationship management skills.
• The ability to lead and influence cross-functional teams within a matrix management structure.
• Experience overseeing contract governance, performance management and service delivery.
• A strategic mindset, combined with the ability to identify commercial opportunities and deliver measurable results.

Experience within the energy or utilities sector would be particularly advantageous, although candidates with relevant experience managing complex, high-value contracts in other sectors will also be considered.

What's on Offer?

• Competitive salary circa £80,000, plus car or car allowance with flexibility depending on experience.
• Hybrid working arrangements based in Glasgow.
• A high-profile senior appointment with responsibility for a key strategic customer relationship.
• The opportunity to influence commercial strategy, customer partnerships and future business growth.
• A collaborative environment working alongside experienced operational and commercial leadership teams.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity p