Strategic Account Director, Education & Facilities

Lancer Scott Ltd.; West of England; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

Lancer Scott Ltd. is seeking an Account Director to lead the University of the West of England contract from Bristol. You will provide strategic and operational leadership to internal teams, ensuring smooth, profitable delivery and evolving revenue through quoted and reactive works.

This role demands senior management experience and strong stakeholder engagement. The position focuses on governance, financial control, and continuous improvement across maintenance contracts, with emphasis on

Qualifications

• Senior leadership experience managing service delivery across high value maintenance contracts.
• Strong leadership skills to inspire, develop and support your managers.
• Excellent problem-solving, decision-making, and project management skills.
• Proven success developing and nurturing a profitable and successful client relationship.
• Analytical and data driven approach to contract management.
• Confident presenting complex and detailed information to senior stakeholders.

Responsibilities

• Provide leadership to the Account Manager and Supervisors, developing their operational and commercial ability.
• Own the relationship with the client being fully accountable for the delivery of SLA’s and KPI’s through your teams.
• Attend monthly meetings with the client to review contract performance and manage escalation points.
• Provide data and reports on contract performance with commentary and analysis.
• Agree contractual terms and conditions with clients that are commercially viable and profitable.
• Be accountable for governance and financial control of the contract with robust processes.
• Drive recruitment, training and development of engineering staff through the Account Manager.
• Foster a culture of innovation and collaboration across teams.
• Provide strategic input on engineering productivity and efficiencies.
• Conduct performance reviews with the Account Manager and provide training opportunities.
• Manage/supervise/monitor capital projects within the area.
• Support costing from engineers and subcontractors for capital projects.
• Embed a safety-first culture across all contracts and share best practice.
• Keep informed of developments and commercial opportunities in the area and network.

Skills

Senior leadership

Leadership

Problem solving

Client relationship

Stakeholder engagement

Reporting skills

Data driven

Presentation skills

Job description

Lancer Scott Ltd. is seeking an Account Director to lead the University of the West of England contract from Bristol. You will provide strategic and operational leadership to internal teams, ensuring smooth, profitable delivery and evolving revenue through quoted and reactive works.

This role demands senior management experience and strong stakeholder engagement. The position focuses on governance, financial control, and continuous improvement across maintenance contracts, with emphasis on