Strategic Account Director, University Facilities

Mitie Group plc.; Oxford; On-site; GBP 90,000 - 120,000; Full time

Job summary

Mitie Group plc. is recruiting for an Account Director to lead the Oxford Brookes University contract in Oxford.

You will act as the senior Mitie representative, ensuring services exceed expectations while supporting safety, sustainability, student experience and operational excellence. The role demands accountability for contract performance, growth, compliance, and leadership of multi-disciplinary teams across the OBU estate.

Qualifications

• Significant experience in an Account Director or senior operations leadership role.
• Proven success managing large, multi-service contracts and complex accounts.
• Strong executive-level client relationship management and strategic influence.
• Demonstrable experience leading large operational teams and driving performance.

Responsibilities

• Provide strategic client leadership and long-term account planning for OBU.
• Oversee operational delivery, safety/compliance, and governance across the contract.
• Manage commercial performance, budget, and forecasting to ensure profitability.
• Lead relationship management with university leadership and key stakeholders.
• Ensure health, safety, environmental and quality compliance across services.
• Develop people, coach teams, and foster a culture of accountability and continuous improvement.
• Drive innovative service delivery and value creation for the client.
• Monitor KPIs, SLAs, and contractual commitments and act on deviations.

Skills

Senior leadership

Contract management

Executive relationship mgmt

Team leadership

P&L management

Governance & compliance

Stakeholder influence

Communication & planning

Education

Degree level qualification

NEBOSH / IOSH or equivalent

HE campus security / facilities experience

Job description

Mitie Group plc. is recruiting for an Account Director to lead the Oxford Brookes University contract in Oxford.

You will act as the senior Mitie representative, ensuring services exceed expectations while supporting safety, sustainability, student experience and operational excellence. The role demands accountability for contract performance, growth, compliance, and leadership of multi-disciplinary teams across the OBU estate.