Account Director

Lancer Scott Ltd.; West of England; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

Lancer Scott Ltd. is seeking an Account Director to lead the University of the West of England contract from Bristol. You will provide strategic and operational leadership to internal teams, ensuring smooth, profitable delivery and evolving revenue through quoted and reactive works.

This role demands senior management experience and strong stakeholder engagement. The position focuses on governance, financial control, and continuous improvement across maintenance contracts, with emphasis on

Qualifications

• Senior leadership experience managing service delivery across high value maintenance contracts.
• Strong leadership skills to inspire, develop and support your managers.
• Excellent problem-solving, decision-making, and project management skills.
• Proven success developing and nurturing a profitable and successful client relationship.
• Analytical and data driven approach to contract management.
• Confident presenting complex and detailed information to senior stakeholders.

Responsibilities

• Provide leadership to the Account Manager and Supervisors, developing their operational and commercial ability.
• Own the relationship with the client being fully accountable for the delivery of SLA’s and KPI’s through your teams.
• Attend monthly meetings with the client to review contract performance and manage escalation points.
• Provide data and reports on contract performance with commentary and analysis.
• Agree contractual terms and conditions with clients that are commercially viable and profitable.
• Be accountable for governance and financial control of the contract with robust processes.
• Drive recruitment, training and development of engineering staff through the Account Manager.
• Foster a culture of innovation and collaboration across teams.
• Provide strategic input on engineering productivity and efficiencies.
• Conduct performance reviews with the Account Manager and provide training opportunities.
• Manage/supervise/monitor capital projects within the area.
• Support costing from engineers and subcontractors for capital projects.
• Embed a safety-first culture across all contracts and share best practice.
• Keep informed of developments and commercial opportunities in the area and network.

Skills

Senior leadership

Leadership

Problem solving

Client relationship

Stakeholder engagement

Reporting skills

Data driven

Presentation skills

Job description

Why work for us?

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to a projected £125 million for 2024/2025.

The role of Account Director at Lancer Scott is responsible for the successful delivery of the University of the West of England contract, agreeing, setting and meeting expectations with the client. You will provide strategic and operational leadership to your internal teams, to ensure the contract runs smoothly and profitably. You are also expected to continually seek out additional revenue streams in the quoted works area and additional margin within the reactive and planned maintenance workstreams.

What will be my core responsibilities?

• • Provide strong leadership to the Account Manager and Supervisors, developing their operational and commercial ability.
  • Own the relationship with the client being fully accountable for the delivery of SLA’s and KPI’s through your teams.
  • Attend monthly meetings with the client to review contract performance and manage any escalation points, agreeing actions moving forward.
  • Provide data and reports on all aspects of the contract, with commentary and analysis for review.
  • Agree contractual terms and conditions with your clients that are commercially viable and see a profitable return.
  • Be fully accountable for the governance and financial control of the contract ensuring robust processes are in place.
  • Drive the recruitment, training and development of engineering staff to enhance skill levels and performance through the Account Manager.
  • Foster a culture of innovation and collaboration through the Account Manager and ensure this filters through their management of the operational teams.
  • Provide strategic input on driving engineering productivity and efficiencies to meet and exceed expectations.
  • Conduct performance reviews with the Account Manager to set objectives, and provide training and development opportunities.
  • Manage/supervise/monitor capital projects within the area as required.
  • Support costing from engineers and subcontractors, working with the Project Managers for capital projects and ensure it meets client expectations.
  • Embed a safety first culture across all contracts and share best practice to improve operational performance.
  • Keep updated and informed of developments and commercial opportunities in your area and place Lancer Scott front of mind through targeted approaches and networking.

What do I need to be successful in this role?

• Senior leadership experience managing service delivery across high value maintenance contracts.
• Strong leadership skills to inspire, develop and support your managers.
• Excellent problem-solving, decision-making, and project management skills.
• Proven success developing and nurturing a profitable and successful client relationship.
• Highly skilled communicator able to influence, challenge and engage with a wide range of stakeholders.
• Highly developed systems and report writing skills.
• Analytical and data driven approach to contract management.
• Confident presenting complex and detailed information to senor stakeholders.

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.