Account Director

Lancer Scott Ltd.; Bristol; On-site; GBP 80,000 - 110,000; Full time

Job summary

Lancer Scott is seeking an Account Director to lead the successful delivery of high-value maintenance contracts, including the University of the West of England project. You will steer internal teams, manage client expectations, and explore additional revenue while ensuring profitable performance.

The role requires strategic leadership, strong communication with stakeholders, and robust governance to drive productivity, cost control, and service excellence across multiple engineering teams.

Qualifications

• Senior leadership experience managing service delivery across high value maintenance contracts.
• Strong leadership skills to inspire, develop and support your managers.
• Analytical and data driven approach to contract management.

Responsibilities

• Provide strong leadership to the Account Manager and Supervisors, developing their operational and commercial ability.
• Own the relationship with the client being fully accountable for the delivery of SLA’s and KPI’s through your teams.
• Attend monthly meetings with the client to review contract performance and manage any escalation points, agreeing actions moving forward.
• Provide data and reports on all aspects of the contract, with commentary and analysis for review.
• Agree contractual terms and conditions with your clients that are commercially viable and see a profitable return.
• Be fully accountable for the governance and financial control of the contract ensuring robust processes are in place.
• Drive the recruitment, training and development of engineering staff to enhance skill levels and performance through the Account Manager.
• Foster a culture of innovation and collaboration through the Account Manager and ensure this filters through their management of the operational teams.
• Provide strategic input on driving engineering productivity and efficiencies to meet and exceed expectations.
• Conduct performance reviews with the Account Manager to set objectives, and provide training and development opportunities.
• Manage/supervise/monitor capital projects within the area as required.
• Support costing from engineers and subcontractors, working with the Project Managers for capital projects and ensure it meets client expectations.
• Embed a safety first culture across all contracts and share best practice to improve operational performance.
• Keep updated and informed of developments and commercial opportunities in your area and place Lancer Scott front of mind through targeted approaches and networking.

Skills

Senior leadership

Client relationship management

Contract management

Strategic planning

Data analysis

Stakeholder engagement

Leadership development

Job description

Why work for us?

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to a projected £125 million for 2024/2025.

To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and let’s talk.

What will be my core responsibilities?

The role of Account Director at Lancer Scott is responsible for the successful delivery of the University of the West of England contract, agreeing, setting and meeting expectations with the client. You will provide strategic and operational leadership to your internal teams, to ensure the contract runs smoothly and profitably. You are also expected to continually seek out additional revenue streams in the quoted works area and additional margin within the reactive and planned maintenance workstreams.

• Provide strong leadership to the Account Manager and Supervisors, developing their operational and commercial ability.
• Own the relationship with the client being fully accountable for the delivery of SLA’s and KPI’s through your teams.
• Attend monthly meetings with the client to review contract performance and manage any escalation points, agreeing actions moving forward.
• Provide data and reports on all aspects of the contract, with commentary and analysis for review.
• Agree contractual terms and conditions with your clients that are commercially viable and see a profitable return.
• Be fully accountable for the governance and financial control of the contract ensuring robust processes are in place.
• Drive the recruitment, training and development of engineering staff to enhance skill levels and performance through the Account Manager.
• Foster a culture of innovation and collaboration through the Account Manager and ensure this filters through their management of the operational teams.
• Provide strategic input on driving engineering productivity and efficiencies to meet and exceed expectations.
• Conduct performance reviews with the Account Manager to set objectives, and provide training and development opportunities.
• Manage/supervise/monitor capital projects within the area as required.
• Support costing from engineers and subcontractors, working with the Project Managers for capital projects and ensure it meets client expectations.
• Embed a safety first culture across all contracts and share best practice to improve operational performance.
• Keep updated and informed of developments and commercial opportunities in your area and place Lancer Scott front of mind through targeted approaches and networking.

What do I need to be successful in this role?

• Senior leadership experience managing service delivery across high value maintenance contracts.
• Strong leadership skills to inspire, develop and support your managers.
• Excellent problem-solving, decision-making, and project management skills.
• Proven success developing and nurturing a profitable and successful client relationship.
• Highly skilled communicator able to influence, challenge and engage with a wide range of stakeholders.
• Highly developed systems and report writing skills.
• Analytical and data driven approach to contract management.
  
• Confident presenting complex and detailed information to senor stakeholders.

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.