Store Team Leader & People Coach

East of England Cooperative; Martham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive rates of pay

20% discount in our food stores

22 days holiday (plus bank holiday ent

Enhanced family leave and pay_arr

Apprenticeship programmes

Discounts across 900 retailers

Financial wellbeing support

Cycle To Work scheme

Rental Deposit Scheme

SmartTech

Employee Recognition Scheme

Long Service Awards

Free remote GP service 24/7

Employee Assistance Programme

Job summary

East of England Co-op in Martham is seeking a Team Manager to lead a store team, delivering outstanding customer service and strong operational standards. You’ll coach and support colleagues, helping them realise their potential while engaging with the local community and store-based projects.

You’ll partner with the Branch Manager to drive performance, safety, and compliance, adapting to a fast-paced retail environment and ensuring a welcoming customer experience.

Qualifications

• Previous leadership experience.
• Ability to support and motivate others; Flexible, hard-working, and confident.
• Great interpersonal and communication skills.
• Friendly, with a genuine commitment to great customer service.

Responsibilities

• Lead your team and get involved with all aspects of people management.
• Deputise for your Branch Manager (there may be times when you will be in sole charge of the store).
• Ensure that your branch is at the top of its game, offering great standards and delivering excellent customer service.
• Make sure that your branch is operating safe and legally.
• Build relationships with other stores and colleagues and the local community.
• Promote membership.

Skills

Leadership experience

People management

Interpersonal skills

Customer service

Job description

East of England Co-op in Martham is seeking a Team Manager to lead a store team, delivering outstanding customer service and strong operational standards. You’ll coach and support colleagues, helping them realise their potential while engaging with the local community and store-based projects.

You’ll partner with the Branch Manager to drive performance, safety, and compliance, adapting to a fast-paced retail environment and ensuring a welcoming customer experience.