Retail Team Leader: Community-Focused Store Coach

CO-OP; Thundersley; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discount on Co‑op products

Pension contributions

Holidays + 36 days pro‑rata

Job summary

Co‑op in Thundersley is seeking a Customer Team Leader to guide a small store team, delivering essential services to the community and supporting post office, bakery or online services as needed.

You’ll lead on the shop floor, coach your team, handle tills, merchandising, stock accuracy, and HR processes while championing Co‑op membership and community engagement.

The role offers training, flexible benefits, and a real chance to grow your retail career within a purpose-driven business.

Qualifications

• Experience leading a retail team or shift team.
• Strong customer service skills and ability to coach others.
• Ability to work flexibly and lead by example.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co‑op through community engagement and membership growth.

Skills

Leadership

Customer focus

People management

Flexibility

Job description

Co‑op in Thundersley is seeking a Customer Team Leader to guide a small store team, delivering essential services to the community and supporting post office, bakery or online services as needed.

You’ll lead on the shop floor, coach your team, handle tills, merchandising, stock accuracy, and HR processes while championing Co‑op membership and community engagement.

The role offers training, flexible benefits, and a real chance to grow your retail career within a purpose-driven business.