Store Team Leader - Fast-Paced Retail & People

John Lewis Partnership; Witney; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Night Shift Premium £4.50/h

Job summary

John Lewis Partnership’s Waitrose shop is seeking a Team Manager to lead a dynamic team, drive outstanding partner-led customer service, and foster a culture of care, pace and productivity. You’ll influence daily operations, maximise sales, and ensure a secure, compliant store while maintaining exceptional customer satisfaction.

Night shift premiums apply for hours 22:00–06:00, and successful candidates will manage holidays and absences, communicate clearly with stakeholders, and support

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Ability to manage performance conversations and develop talent.
• Strong understanding of retail operations and customer focus.

Responsibilities

• Oversee the day-to-day operation of the shop.
• Maximise sales and profit while minimising wastage.
• Ensure high availability and merchandising, and a safe, compliant store operation.
• Lead holidays and manage absences, supporting a culture of care.
• Engage the team to deliver change and continuous improvement.

Skills

Team leadership

Customer service

Communication

Staff development

Retail experience

Job description

John Lewis Partnership’s Waitrose shop is seeking a Team Manager to lead a dynamic team, drive outstanding partner-led customer service, and foster a culture of care, pace and productivity. You’ll influence daily operations, maximise sales, and ensure a secure, compliant store while maintaining exceptional customer satisfaction.

Night shift premiums apply for hours 22:00–06:00, and successful candidates will manage holidays and absences, communicate clearly with stakeholders, and support