Store Team Leader - Energize & Elevate Customer Experience

CardFactory; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

CardFactory is seeking a friendly and upbeat Team Leader to energise our Greater London store. You’ll support the Store Manager, keep the team motivated, and ensure every customer leaves with exactly what they came in for, plus a smile.

You’ll lead by example and help others grow while driving daily store performance. You’ll drive store initiatives, maintain clear communication, and foster a positive, inclusive vibe.

Qualifications

• Strong leadership with the ability to inspire a team.
• Excellent communication and customer service mindset.
• Proactive approach to drive sales and store performance.
• Ability to adapt quickly and manage changing priorities.

Responsibilities

• Lead daily store operations and uphold CardFactory standards.
• Create exceptional customer experiences and drive commercial results.
• Motivate and develop team members; support the Store Manager.
• Step in confidently when the Store Manager is away.

Skills

Leadership

Customer focus

Team motivation

Communication

Flexibility

POS systems

Tools

POS systems

Job description

CardFactory is seeking a friendly and upbeat Team Leader to energise our Greater London store. You’ll support the Store Manager, keep the team motivated, and ensure every customer leaves with exactly what they came in for, plus a smile.

You’ll lead by example and help others grow while driving daily store performance. You’ll drive store initiatives, maintain clear communication, and foster a positive, inclusive vibe.