Store Team Leader: Elevate Customer Experience

Henderson Group; Rathfriland; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Employee assistance programme

Staff discount (grocery/fuel)

Attractive pay

Job summary

Henderson Group, Northern Ireland’s leading food service provider, seeks a Team Leader to help manage store operations and deliver an outstanding customer experience. You will support the Assistant/Store Manager, balance hands-on leadership with supervisory duties, and drive initiatives in a community-focused environment.

Role requires 42.5 hours weekly across Monday to Sunday 6am–11pm, with occasional Post Office coverage. Competitive benefits and career development are offered.

Qualifications

• Previous store retail experience, with at least 6 months in a supervisory role leading a team.
• Strong listening, interpersonal and communication abilities in a customer-facing environment.
• Target-driven with a focus on achieving business priorities and continuous improvement.
• Must be aged 18 years or over for this position.

Responsibilities

• Lead the store team to follow policies, standards and practices.
• Take responsibility for the store in the absence of other leaders (includes keyholder duties).
• Train, manage workload and support the team while working hands-on in-store.
• Promote initiatives to support the local community and customer experience.
• Cover the Post Office when required as part of the role.

Skills

Store leadership

Communication skills

Customer service

Job description

Henderson Group, Northern Ireland’s leading food service provider, seeks a Team Leader to help manage store operations and deliver an outstanding customer experience. You will support the Assistant/Store Manager, balance hands-on leadership with supervisory duties, and drive initiatives in a community-focused environment.

Role requires 42.5 hours weekly across Monday to Sunday 6am–11pm, with occasional Post Office coverage. Competitive benefits and career development are offered.