Store Team Leader - Customer-Focused Shift Lead

Henderson Group; Newcastle upon Tyne; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Employee assistance programme

Staff discount (SPAR/EUROSPAR)

Job summary

Henderson Group seeks a Store Team Leader to help lead the team and deliver an outstanding customer experience at our South Down Area location. You will work closely with the Assistant Manager and Store Manager, ensuring policy adherence while hands-on in-store.

The role requires 18+ and previous store retail experience with at least 6 months in a supervisory capacity, plus strong communication and a drive to improve store performance and customer satisfaction.

Qualifications

• aged 18+ (for store legislative requirements) and prior store retail experience, with at least 6 months in a supervisory role leading a team in a customer-focused environment
• strong ability to listen, interact and communicate with customers and team members
• target-driven to help the store achieve business plans/priorities and focus on continuous improvement
• inspire others to do their best for customers and team

Responsibilities

• Lead the store team alongside the Assistant Manager/Store Manager to follow store policies and practices
• Take responsibility for the store in the absence of other leaders (incl. keyholder duties)
• Be a positive role model and uphold Henderson Group values: Ambition, Customer First, Teamwork, Integrity
• Train, manage workload and support your team while hands-on in store to ensure resources are in place for best customer experience
• Support Store Manager to maximise store performance by understanding and implementing the store plan and priorities
• Promote and engage in initiatives to support the local community
• Cover the Post Office when required
• Complete Post Office P250 Vetting Application including NI and financial checks

Skills

Retail experience

Supervisory

Customer service

Communication

Job description

Henderson Group seeks a Store Team Leader to help lead the team and deliver an outstanding customer experience at our South Down Area location. You will work closely with the Assistant Manager and Store Manager, ensuring policy adherence while hands-on in-store.

The role requires 18+ and previous store retail experience with at least 6 months in a supervisory capacity, plus strong communication and a drive to improve store performance and customer satisfaction.