Store Team Leader — Inspire Service & Growth

Card Factory plc; Malvern; On-site; GBP 24,000 - 28,000; Full time

Job summary

Card Factory plc in Malvern is seeking a friendly and upbeat Team Leader to energise the store, support the Store Manager, motivate the team, and ensure customers leave with exactly what they came in for and a smile.

You’ll lead by example, drive great service, help others grow, and bring the Card Factory Way to life. With energy and commercial know-how, you’ll drive store initiatives, keep communications flowing, and help the team thrive.

Qualifications

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• Curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Responsibilities

• Lead day-to-day operations of the store to create great customer experiences and drive commercial success.
• Lead by example and bring the Card Factory Way to life while helping others grow.
• Drive store initiatives, maintain clear communication, and create a positive, inclusive environment.
• Monitor store performance to ensure smooth running and thriving team dynamics.

Skills

Leadership

Customer service

Team motivation

Energy and positivity

People leadership

Job description

Card Factory plc in Malvern is seeking a friendly and upbeat Team Leader to energise the store, support the Store Manager, motivate the team, and ensure customers leave with exactly what they came in for and a smile.

You’ll lead by example, drive great service, help others grow, and bring the Card Factory Way to life. With energy and commercial know-how, you’ll drive store initiatives, keep communications flowing, and help the team thrive.