Retail Team Lead — Customer Service & Stock Ops

Screwfix; Brierley; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Life cover

Company pension

20% discount with Screwfix and B&Q

Discounted healthcare

28 days annual leave (+ BH)

Job summary

Screwfix is seeking a Retail Supervisor to lead in-store operations and customer service, ensuring excellent assistance and product guidance to customers. You will manage a small team, uphold store standards, and contribute to a positive, efficient shopping experience across our busy branches.

Join us to drive sales, mentor colleagues, and support a fast-paced retail environment with a focus on service, accuracy, and teamwork.

Qualifications

• Proven experience as a supervisor or duty manager overseeing a small team.
• Excellent customer service skills and ability to translate service into sales.
• Curious, questioning, and driven to improve processes.
• Passionate about the business and its customers.
• Reliable, friendly, flexible and willing to work hard.

Responsibilities

• Lead in-store team, setting an example and guiding customers to the right products.
• Maintain store standards including cashier reconciliations, customer queries, audits and stock management.
• Collaborate with the team to ensure smooth operation and a positive store environment.

Skills

Team leadership

Customer service

Sales driven

Adaptable

Fast-paced environment

Job description

Screwfix is seeking a Retail Supervisor to lead in-store operations and customer service, ensuring excellent assistance and product guidance to customers. You will manage a small team, uphold store standards, and contribute to a positive, efficient shopping experience across our busy branches.

Join us to drive sales, mentor colleagues, and support a fast-paced retail environment with a focus on service, accuracy, and teamwork.