Store Team Leader – Customer Experience & Operations

Moto; How; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Annual bonus up to £3,445

Staff discount 55%

Enhanced benefits

Development opportunities

Job summary

Moto is seeking a Supervisor at Southwaite Services on the M6 near Carlisle to lead shifts and support the Store Manager in delivering fast, friendly service. You’ll be the strong right hand, role modelling Costa’s values while maintaining food safety and high standards as busy periods demand.

You’ll guide a team, develop talent through funded qualifications and everyday coaching, and help drive continuous improvement while keeping the unit running smoothly and engaging customers on every visit.

Qualifications

• Experience leading or supervising teams in retail, hospitality, catering or customer service.
• Passion for delivering a memorable customer experience.
• Great communication skills and comfortable making decisions.
• Ability to work on own initiative and under pressure.

Responsibilities

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team.
• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for Costa's values, service standards, and ways of working

Skills

Team leadership

Customer service

Communication skills

Decision making under pressure

Operational supervision

Job description

Moto is seeking a Supervisor at Southwaite Services on the M6 near Carlisle to lead shifts and support the Store Manager in delivering fast, friendly service. You’ll be the strong right hand, role modelling Costa’s values while maintaining food safety and high standards as busy periods demand.

You’ll guide a team, develop talent through funded qualifications and everyday coaching, and help drive continuous improvement while keeping the unit running smoothly and engaging customers on every visit.