Shift Leader: Lead Shifts, Drive Service & Growth

Moto; Lymm; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus up to £3,445pa

Up to 55% colleague discount

Enhanced benefits including pension, s

Development opportunities with funded 

Job summary

Moto is seeking a Supervisor at Lymm Services to lead shifts and support the Store Manager, ensuring smooth daily operations and a high standard of service. You will be a strong brand ambassador, delivering excellent customer experiences in a busy motorway setting.

You will help develop teams, monitor performance, and foster a positive culture while upholding safety and quality standards. The role offers clear progression and a competitive package.

Qualifications

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service.
• Passion for delivering a memorable customer experience.
• Great communication skills and be comfortable making decisions.
• Ability to work on own initiative ad make reasoned decisions under pressure.

Responsibilities

• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for Costa's values, service standards, and ways of working

Skills

Team leadership

Customer service

Communication

Decision making

Job description

Moto is seeking a Supervisor at Lymm Services to lead shifts and support the Store Manager, ensuring smooth daily operations and a high standard of service. You will be a strong brand ambassador, delivering excellent customer experiences in a busy motorway setting.

You will help develop teams, monitor performance, and foster a positive culture while upholding safety and quality standards. The role offers clear progression and a competitive package.