Store Team Leader — Inspire, Coach & Deliver Service

WHSmith Careers; Isleworth; Remote; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work

Paid annual leave

Employee discounts

Job summary

WHSmith is seeking a Team Leader to guide and inspire a store team, delivering exceptional customer service and meeting business objectives. The role focuses on developing colleagues, maintaining standards, and ensuring a safe, compliant, and welcoming store environment.

Key responsibilities include leading from the front, supporting training, and building strong relationships across the team while contributing to overall store performance and customer experience.

Qualifications

• Proven retail leadership experience in a fast-paced environment.
• Ability to lead from the front and support on the shop floor.
• Strong relationship building and clear communication skills.

Responsibilities

• Guide and inspire the team to deliver excellent standards and results aligned with the trading plan.
• Create a culture of learning, support and recognition for personal and product knowledge development.
• Support colleagues and ensure a welcoming, valued environment.
• Foster store pride while ensuring safety and legal compliance.

Skills

Leadership

Customer service

Communication

Job description

WHSmith is seeking a Team Leader to guide and inspire a store team, delivering exceptional customer service and meeting business objectives. The role focuses on developing colleagues, maintaining standards, and ensuring a safe, compliant, and welcoming store environment.

Key responsibilities include leading from the front, supporting training, and building strong relationships across the team while contributing to overall store performance and customer experience.