Retail Store Team Leader: Inspire Service & Growth

WHSmith Travel; Bristol; Presencial; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Descripción de la vacante

WHSmith Travel in Bristol is seeking a Team Leader to guide a store team, deliver excellent customer service and meet business objectives. You’ll foster a culture of learning and recognition, supporting colleagues to develop skills, knowledge and confidence.

As a Team Leader, you’ll drive performance using KPI insights, coach staff on the shop floor, and ensure safe and compliant store operations while maintaining strong colleague relations and a welcoming environment.

Formación

• Experience leading retail teams in fast-paced environments.
• Ability to coach and develop staff.
• Strong communication and relationship-building.
• Flexibility to support multiple stores.

Responsabilidades

• Lead store teams to achieve targets and standards.
• Coach and develop colleagues on the shop floor.
• Ensure safe, legal operations and customer satisfaction.
• Collaborate with store leadership and regional teams.

Conocimientos

Retail leadership

KPI tracking

Team development

Customer service

Descripción del empleo

WHSmith Travel in Bristol is seeking a Team Leader to guide a store team, deliver excellent customer service and meet business objectives. You’ll foster a culture of learning and recognition, supporting colleagues to develop skills, knowledge and confidence.

As a Team Leader, you’ll drive performance using KPI insights, coach staff on the shop floor, and ensure safe and compliant store operations while maintaining strong colleague relations and a welcoming environment.