Retail Team Lead: Inspire Service & Drive Results

WHSmith Careers; Peterborough; Remote; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Retail partner deals

Employee Assistance Programme

Job summary

WHSmith is seeking a Team Leader to guide a store team, drive exceptional customer service and hit business objectives. You will foster learning, recognize team contributions, and ensure a welcoming environment where colleagues feel valued.

The role also focuses on maintaining safe, compliant store operations and delivering strong performance. Ideal candidates will have retail leadership experience, a solid grasp of KPI metrics like ATV, and flexibility to assist other stores in the area as

Qualifications

• Proven leadership experience in retail, preferably in a fast-paced environment.
• Strong knowledge of KPIs such as ATV.
• Ability to coach and develop colleagues on the shop floor.
• Flexible approach to support other stores in the area when needed.

Responsibilities

• Lead and motivate the team to deliver excellent standards aligned with the trading plan.
• Foster a culture of learning, support and recognition to develop skills and product knowledge.
• Support colleagues in an inclusive environment where everyone feels valued.
• Create pride in-store and ensure safe, compliant operations.

Skills

Retail leadership

KPI knowledge

Team motivation

Front-line support

Relationship building

Job description

WHSmith is seeking a Team Leader to guide a store team, drive exceptional customer service and hit business objectives. You will foster learning, recognize team contributions, and ensure a welcoming environment where colleagues feel valued.

The role also focuses on maintaining safe, compliant store operations and delivering strong performance. Ideal candidates will have retail leadership experience, a solid grasp of KPI metrics like ATV, and flexibility to assist other stores in the area as