Store Team Leader - Customer Experience & Growth

Matalan; Strood; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

20% staff discount

Thrive Recognition Scheme

Wellbeing support

Life Assurance

Retail Rewards platform

Pension Scheme

Career development

Additional benefits

Job summary

Matalan is seeking a proactive Team Manager to lead on the shop floor, delivering outstanding customer service and driving sales performance. You will coach the store team, reinforce service standards and support commercial goals in a fast-paced environment.

You will provide daily direction, foster a positive team culture and ensure exceptional customer experiences across the store, including checkout and service desks. This role requires strong leadership and operational execution.

Qualifications

• Experience leading in a fast-paced retail store.
• Proven ability to coach and develop a high-performing team.
• Strong focus on delivering exceptional customer service.

Responsibilities

• Lead shop floor teams with daily direction and coaching.
• Drive service standards and a seamless omni-channel shopping experience.
• Manage queue, checkout, fitting room standards and service recovery.
• Champion customer experience, collaboration and continuous improvement.
• Act as Duty Manager, ensuring safe, compliant store operations.

Skills

Leadership

People management

Customer service

Coaching

Communication

Retail operations

Job description

Matalan is seeking a proactive Team Manager to lead on the shop floor, delivering outstanding customer service and driving sales performance. You will coach the store team, reinforce service standards and support commercial goals in a fast-paced environment.

You will provide daily direction, foster a positive team culture and ensure exceptional customer experiences across the store, including checkout and service desks. This role requires strong leadership and operational execution.