Store Team Leader: Create Unimagined Customer Experience

Anthropologie Europe; Kingston upon Thames; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

40% employee discount at URBN brands

Season ticket loan

Cycle to work scheme

Employee Assistance program

Private Medical Insurance

Job summary

Anthropologie Europe in the United Kingdom seeks a store leader to develop a culture of creativity and an outstanding customer experience, mentoring the sales team and supporting store service initiatives.

You will recruit and train associates, lead by example, and collaborate with the Management Team to maximise sales while upholding brand standards and the Anthropologie ethos.

This role rewards initiative, strong communication, and a passion for people development.

Qualifications

• Experience in a leadership or supervisor role in a fast-paced retail environment.
• Ability to work with initiative and consistency under tight time constraints.
• Ability to positively impact results in sales.
• Proven record of training individuals or a team of talented people.
• Appreciation and understanding of the Anthropologie culture and its appeal in the market.

Responsibilities

• Participate in the training and development of all new and existing associates to meet the Company’s service expectation.
• Build and maintain strong relationships with peers; working collaboratively toward common goals.
• Participate in staff recruitment and hiring.
• Uphold Company standards and act as a mentor, teacher and positive role model to others.
• Lead by example and inspire a shared vision by communicating store and Company goals.
• Possess strong communication skills in both written and verbal form.
• Utilise sales reports to track, analyse and communicate key performance results.
• Work alongside the Department Manager to maximise sales and achieve store and Company goals.
• Challenge and motivate the sales team to achieve these goals and deliver an unimagined level of service.

Skills

Leadership experience

Customer focus

Initiative

Training team

Anthropologie culture understanding

Job description

Anthropologie Europe in the United Kingdom seeks a store leader to develop a culture of creativity and an outstanding customer experience, mentoring the sales team and supporting store service initiatives.

You will recruit and train associates, lead by example, and collaborate with the Management Team to maximise sales while upholding brand standards and the Anthropologie ethos.

This role rewards initiative, strong communication, and a passion for people development.