Creative Retail Team Leader Elevate Service & Culture

Anthropologie; Dale; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discounts on URBN brands

Cycle to work

Professional development

Job summary

Anthropologie in Manchester is seeking a store leadership professional to inspire a high-performing sales team and deliver an unimagined customer experience. You will train associates, recruit staff, and coach the team to achieve revenue and service goals.

You will lead by example, analyse sales data, and collaborate with management to implement store initiatives. A passion for the Anthropologie culture and customer-centric approach is essential.

Qualifications

• Experience in a leadership or supervisor role in a fast-paced retail environment.
• Ability to work with initiative and consistency under tight time constraints.
• Ability to positively impact results in sales.
• Proven record of training individuals or a team of talented people.
• An appreciation and understanding of the Anthropologie culture and its appeal in the market.

Responsibilities

• Participate in training and development of all new and existing associates to meet the Company’s service expectation.
• Build and maintain strong relationships with peers; working collaboratively toward common goals.
• Participate in staff recruitment and hiring.
• Uphold Company standards and act as a mentor, teacher and positive role model to others.
• Lead by example and inspire a shared vision by communicating store and Company goals.
• Possess strong communication skills in both written and verbal form.
• Utilise sales reports to track, analyse and communicate key performance results.
• Work alongside the Department Manager to maximise sales and achieve store and Company goals.
• Challenge and motivate the sales team to achieve these goals and deliver an unimagined level of service.
• Participate in regular touch-bases with the Management Team to foster a shared store vision.
• Manage the shop floor to achieve a high level of service and ensure a positive and upbeat store environment for customers and staff alike.
• Exhibit excellent floor presence by leading by example and training and coaching the sales associates on service standards and operating systems.
• Be a brand ambassador: provide a high level of service and aesthetic representation.
• Drive Anthro Programme sign ups by ensuring all staff are knowledgeable and are passionately offering the benefits to customers.
• Participate in weekly recaps and touch-bases with the Management team to discuss, analyse, and plan department initiatives.
• Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures.

Job description

Anthropologie in Manchester is seeking a store leadership professional to inspire a high-performing sales team and deliver an unimagined customer experience. You will train associates, recruit staff, and coach the team to achieve revenue and service goals.

You will lead by example, analyse sales data, and collaborate with management to implement store initiatives. A passion for the Anthropologie culture and customer-centric approach is essential.