Retail Team Lead & Customer Experience Champion

baseskillsacademy; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Anthropologie at Battersea Power Station is seeking an Assistant Manager to help create an exceptional customer experience in a creative, inspiring retail environment. Supporting the Store Manager, you will lead and develop teams, drive sales performance, oversee daily operations, and bring the Anthropologie brand to life.

You will recruit, coach, and motivate high-performing teams; lead by example in delivering service and achieving targets; manage stock and loss prevention; collaborate with

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Strong communication and problem-solving abilities.
• Committed to delivering exceptional customer experiences.
• Aligned with Anthropologie brand values and culture.

Responsibilities

• Support recruitment, training, coaching, and development of high-performing teams.
• Lead by example to deliver exceptional customer service and achieve sales targets.
• Oversee daily store operations, stock management, and loss prevention.
• Partner with management and visual teams to create an inspiring and commercially successful store environment.
• Monitor performance, analyse business trends, and support strategic decision-making.
• Foster a positive, inclusive culture that reflects Anthropologie's values and supports employee growth.

Skills

People development

Team leadership

Customer focus

Sales targets

Job description

Anthropologie at Battersea Power Station is seeking an Assistant Manager to help create an exceptional customer experience in a creative, inspiring retail environment. Supporting the Store Manager, you will lead and develop teams, drive sales performance, oversee daily operations, and bring the Anthropologie brand to life.

You will recruit, coach, and motivate high-performing teams; lead by example in delivering service and achieving targets; manage stock and loss prevention; collaborate with