Store Team Lead - Stratford

Crocs; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Crocs in London is looking for retail team members who deliver outstanding service and contribute to a positive store environment. You will engage customers, support store operations, and learn across departments including consumer service, product knowledge, and visual presentation.

Applicants should have 2–3 years of retail experience, be flexible for nights and weekends, and bring strong communication and a proactive, detail‑oriented approach to creating memorable shopping experiences for all

Qualifications

• 2–3 years of total retail experience; preference for candidates with previous store leadership roles.
• Flexible schedule including nights, weekends and extended hours.
• Genuine excitement for retail and sales; passion for creating memorable shopping experiences.
• Strong communication and interpersonal skills; ability to build rapport with consumers and team members.
• Proactive, detail-oriented approach to completing tasks efficiently.

Responsibilities

• Deliver outstanding service to consumers using the Crocs CHARM service model.
• Proactively contribute to creating an enjoyable team environment with suggestions and concerns.
• Coordinate, delegate, prioritize and meet store deadlines with daily follow-up.
• Learn and assist in departments including consumer service, product knowledge and visual presentation.
• Support daily retail operations: POS system use, stock replenishment, pricing and markdowns, loyalty programs, cleanliness.
• Lead by example to improve personal KPIs through sales-driven techniques.
• Adhere to Crocs Asset Protection policies, inventory control and compliance procedures.

Skills

Retail experience

Store leadership

Communication skills

Customer service

POS system

Tools

POS system

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership roles
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.