Store Team Lead

CROCS; Greater London; Hybrid; GBP 12,000 - 17,000; Full time

Job summary

Crocs is seeking a store associate in Greater London to deliver outstanding customer service and support daily retail operations. You will help with stock, pricing, loyalty promotions, and maintaining store presentation, while representing the Crocs brand with pride.

Ideal candidates have 2–3 years of retail experience, strong communication, and a proactive approach to tasks. Flexible scheduling including nights and weekends is valued in this role.

Qualifications

• 2–3 years of total retail experience.
• Strong communication and interpersonal skills.
• Proactive approach to completing tasks with attention to detail.
• Genuine enthusiasm for retail and creating memorable shopping experiences.
• Flexibility in working nights, weekends and holidays.

Responsibilities

• Deliver outstanding service to consumers using Crocs procedures.
• Coordinate store activities and meet deadlines with follow-up.
• Assist in multiple departments: consumer service, product knowledge, visual presentation, stock room.
• Support daily store operations including POS, stock replenishment, pricing and promotions.
• Represent Crocs as a brand ambassador and uphold asset protection standards.

Skills

Retail experience

Communication skills

Detail-oriented

Proactive approach

Customer service

Job description

Select how often (in days) to receive an alert:

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership roles
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.