Store Team Lead - Stratford

Crocs, Inc.; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Crocs, Inc. in the United Kingdom is seeking a retail teammate to deliver outstanding customer service and help maintain store operations.

Candidates with 2–3 years' retail experience, leadership preference, and a flexible schedule are encouraged to apply. You will work across departments including POS, stock, pricing, promotions and loyalty programs to create memorable shopping experiences.

Qualifications

• 2–3 years of total retail experience, with preference for store leadership.
• Flexible schedule including nights, weekends, holidays, and extended hours.
• Strong communication and interpersonal skills.
• Proactive, detail-oriented with a sales-driven mindset.

Responsibilities

• Deliver outstanding service to consumers using the C.H.A.R.M. service model.
• Coordinate, delegate, prioritize and meet store deadlines with daily follow-up of activities.
• Learn and assist in multiple departments including consumer service, product knowledge, visual presentation and stock management.
• Support daily retail operations: POS system usage, stock replenishment, pricing/markdowns, loyalty promotions, and store cleanliness.
• Lead by example and collaborate with Store Management to improve KPIs through sales-driven techniques.
• Adhere to Asset Protection policies including shortage prevention and inventory control.

Skills

Retail experience

Store leadership

Communication skills

Team collaboration

Attention to detail

Tools

POS system

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership roles
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.