Store Team Lead: Elevate Customer Experience

Card Factory; Swansea; On-site; GBP 26,000 - 32,000; Full time

Job summary

cardfactory in Swansea is looking for a friendly and upbeat Team Leader to energise the store, lead by example, and ensure customers leave with a smile. You’ll support the Store Manager, keep the team motivated, and step up when needed to keep things running smoothly.

You’ll drive commercial success, coach colleagues, and foster an inclusive vibe while monitoring performance and service standards. Be ready to grow as a leader.

Qualifications

• Experience leading a team in a retail environment.
• Ability to motivate staff and drive customer satisfaction.
• Comfort with achieving sales targets and KPIs.
• Excellent communication and interpersonal skills.
• Commitment to inclusion and a positive team culture.

Responsibilities

• Lead day-to-day store operations and customer experience.
• Support the Store Manager and coach the team.
• Drive store initiatives and monitor performance.
• Foster a positive, inclusive work vibe.
• Ensure smooth running and staff development.

Job description

cardfactory in Swansea is looking for a friendly and upbeat Team Leader to energise the store, lead by example, and ensure customers leave with a smile. You’ll support the Store Manager, keep the team motivated, and step up when needed to keep things running smoothly.

You’ll drive commercial success, coach colleagues, and foster an inclusive vibe while monitoring performance and service standards. Be ready to grow as a leader.