Deputy Store Manager - Lead, Coach & Drive Results

B&M Retail; Langley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus opportunity

33 days holiday

10% discount at B&M and Heron Foods

Job summary

B&M Stratford is seeking a hands-on Deputy Store Manager to lead operations, coach colleagues and drive sales. You’ll work closely with the Store Manager to maintain high standards and deliver a great shopping experience, while developing the team for future Store Manager roles.

With a fast-paced retail environment and a focus on customer service, you’ll lead shifts, support stock control and health & safety processes, and help create a positive, store-wide culture that delivers results.

Qualifications

• Experience leading teams in fast-paced retail environments.
• Ability to coach and develop colleagues for performance.
• Strong customer service focus with an eye for operational standards.

Responsibilities

• Support the Store Manager in day-to-day store operations.
• Lead shifts on the shop floor and model customer-focused service.
• Maintain stock availability, merchandising, and store presentation.
• Coach and develop colleagues to perform at their best.

Skills

Leadership

Coaching

Customer service

Operational excellence

Team engagement

Job description

B&M Stratford is seeking a hands-on Deputy Store Manager to lead operations, coach colleagues and drive sales. You’ll work closely with the Store Manager to maintain high standards and deliver a great shopping experience, while developing the team for future Store Manager roles.

With a fast-paced retail environment and a focus on customer service, you’ll lead shifts, support stock control and health & safety processes, and help create a positive, store-wide culture that delivers results.