Store Supervisor: Lead Sales & Customer Experience

The North Face; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

The North Face store in Battersea, London is looking for a motivated, enthusiastic Store Supervisor to join our team. You will act as the vital link between store management and the sales associates, driving service and sales and helping the team achieve KPIs.

As a supervisor, you will lead by example, coach staff, and ensure the store meets visual merchandising standards while maintaining operations and guest experience.

Qualifications

• Love interacting with people and delivering a fantastic customer experience.
• Able to talk to people and create a supportive environment that delivers great service.
• Experience in opening and closing a store, taking responsibility as needed.
• Retail background with fashion or lifestyle experience is preferred.
• Excellent written and verbal English communication.
• Proficient in MS Office and POS systems.
• Flexible with weekends, evenings and holidays as required.

Responsibilities

• Support the management team to drive sales and profitability.
• Coach and motivate sales associates to deliver high levels of customer service, ensuring the store is always customer-ready.
• Ensure the store looks great and adheres to visual merchandising guidelines.
• Ensure operational policies and procedures are respected.
• Understand store KPIs and help achieve them.

Skills

People skills

Sales experience

Retail experience

English communication

MS Office

POS systems

Team leadership

Tools

POS systems

MS Office

Job description

The North Face store in Battersea, London is looking for a motivated, enthusiastic Store Supervisor to join our team. You will act as the vital link between store management and the sales associates, driving service and sales and helping the team achieve KPIs.

As a supervisor, you will lead by example, coach staff, and ensure the store meets visual merchandising standards while maintaining operations and guest experience.