Store Manager — Lead Teams & Elevate Customer Experience

The North Face; Wood Street; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

Career ownership

Tailored training

Networking across Europe

Job summary

The North Face is seeking a Store Manager for our Kingston upon Thames, London store. You will lead a team, drive sales and customer satisfaction, and operate in a fast-paced retail environment within the VF family.

You will mentor staff, manage inventory and visual merchandising, and report on KPIs to optimize store performance. Weekend and holiday flexibility is required, with a focus on exceptional customer experiences.

Qualifications

• Experience in running a store, including budgeting and planning.
• Excellent written and verbal communication in English.
• Ability to mentor a team and drive a customer-first approach.
• Comfort with retail operations, inventory, and KPIs.

Responsibilities

• Lead, motivate and mentor store teams to deliver a customer‑first experience.
• Implement and improve established retail processes and guidelines.
• Oversee store operations including inventory, P&L, and merchandising.
• Report performance metrics and KPIs to improve store results.
• Ensure the store layout aligns with brand visual merchandising guidelines.

Skills

Leadership

Team mentoring

Budgeting & planning

Customer service

English communication

MS Office

POS systems

Weekend/evening flexibility

Tools

MS Office

POS systems

Job description

The North Face is seeking a Store Manager for our Kingston upon Thames, London store. You will lead a team, drive sales and customer satisfaction, and operate in a fast-paced retail environment within the VF family.

You will mentor staff, manage inventory and visual merchandising, and report on KPIs to optimize store performance. Weekend and holiday flexibility is required, with a focus on exceptional customer experiences.