Store Supervisor - (Stratford)

Pop Mart UK; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Structured bonus scheme

Employee Assistance Programme (EAP)

Discount platform with offers

Training and development programmes

Regular team events

Job summary

POP MART in London is seeking a dedicated Store Supervisor for the Stratford store. You will lead daily operations, coach the sales team, and ensure excellent customer service while achieving sales targets.

The role requires strong organizational skills, initiative, and flexibility to work evenings, weekends, and holidays. Join a fast-paced, multicultural team and contribute to POP MART's retail leadership.

Qualifications

• Fluent in professional English with strong written and verbal skills.
• Proactive with customer service to create memorable shopping experiences.
• Proven ability to develop and implement strategies to achieve sales targets.
• Demonstrated leadership skills supervising a team.
• Strong organizational skills with attention to detail.
• Proficient in rota scheduling and reporting tasks.
• Good time management and task prioritization abilities.
• Team-oriented with ability to motivate others.

Responsibilities

• Act as store-in-charge, overseeing all store operations.
• Provide exceptional customer service and resolve issues or complaints.
• Train and supervise the sales team, ensuring policy adherence.
• Collaborate with Store Manager on sales strategies to hit targets.
• Monitor inventory levels and coordinate replenishment with merchandising.
• Control stock discrepancies and prevent shoplifting.
• Own visual merchandising and keep store tidy and presentable.
• Manage daily cash register procedures at opening/closing.
• Lead regular staff meetings and communicate goals and updates.
• Assist in recruitment, evaluate performance, and train new staff.
• Perform rota scheduling and sales reporting.
• Be available to work flexible hours including nights and weekends.

Skills

English proficiency

Customer service

Sales strategy

Leadership

Organization

Rota scheduling

Time management

Teamwork

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.Store Supervisor - (Stratford)Industry: Designer toys and collectible piecesLocation: Lower ground floor, 157 Montfichet Rd, London E20 1EJJob type: Full time PermanentAbout POP MARTPOP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.For more information, please visit www.popmart.com and our LinkedIn Career page.What to ExpectPOP MART is a fast-paced company with a young and multicultural team where you can expect to:Contribute to a fast-growing European business that combines retail, art, and creative storytellingWork with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiencesGrow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideasBenefitsPOP MART offers our employees:Monthly appreciation gifts featuring our latest POP MART designsA structured bonus scheme linked to company and individual performanceAccess to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing supportAccess to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and moreTraining and development programmes that build both professional skills and creative thinkingRegular team events that bring our people together to share ideas and celebrate our workJoin Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid LunchThe Role and CandidateWe are searching for a Supervisor to work alongside our Assistant Store Manager in our Stratford store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards.This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager.ResponsibilitiesAct as the store-in-charge, overseeing all aspects of store operationsProvide exceptional customer service and resolve any customer issues or complaintsTrain and supervise the sales team, ensuring they adhere to company policies and proceduresCollaborate with the Store Manager to develop strategies for achieving sales targetsClosely monitor inventory levels and coordinate with the merchandising team and management for replenishmentControl stock discrepancy by monitoring inventory levels and preventing shopliftingOwn visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest levelManage the cashier point’s daily opening and closing proceduresConduct regular staff meetings to communicate goals, expectations, and updatesAssist in recruitment, evaluation of potential candidates’ performance, and training new team membersPerform administrative tasks such as rota scheduling and sales reportingBe available to work flexible hours, including nights, weekends, and holidaysRequired QualificationsFluent in professional English, with excellent verbal and written communication skillsProactive with strong customer service skills to provide a memorable shopping experienceProven ability to develop and implement strategies to achieve sales targetsDemonstrated leadership skills with experience supervising a teamStrong organizational skills with a keen attention to detailProficient in administrative tasks such as rota scheduling and reportingEffective time management and task prioritization abilitiesTeam-oriented with the ability to motivate and inspire othersDesirable but Not EssentialMulti-lingual language abilityRetail management experience from department stores or concession countersIf you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.