Store Manager: Lead Team, Elevate Customer Experience

Bestway-Group; Carisbrooke; On-site; GBP 30,000 - 45,000; Full time

Job summary

Bestway Group is seeking a Store Manager for one of its company-owned stores in the United Kingdom. You will lead and motivate the team to deliver outstanding customer service and maintain brand standards.

You will drive store performance through effective people management, promotions, and local community engagement, while ensuring compliance with company processes. The successful candidate will demonstrate excellent communication, strong decision-making, and the ability to work under pressure

Qualifications

• Excellent communication skills.
• High personal and professional standards.
• Strong decision-making skills, and a sense of responsibility.
• Experience in delivering a compliant environment through adherence to processes and procedures.
• Experience in effectively managing and motivating a team.
• The ability to effectively delegate tasks and activities.
• The ability to work under pressure and deal with challenging situations professionally.
• The ability to manage a diverse range of activities - to prioritise and multitask.
• Sound business awareness, with the ability to comprehend and respond to business reports.

Responsibilities

• Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Develop understanding of support departments and use knowledge to optimise the customer experience
• Identify opportunities to improve store performance and support activities to generate additional business
• Agree and deliver action plans to develop and improve store performance
• Analyse any available management information to maximise store turnover and profitability
• Ensure store control guidelines are followed by all team members
• Manage all controllable costs, with a particular focus on people costs
• Encourage, plan and lead team participation in all promotional activity
• Lead your store team to achieve all team and individual targets
• Keep up to date with key business information to continually develop knowledge and expertise

Skills

Communication skills

Team leadership

Decision making

Delegation

Working under pressure

Business awareness

Job description

Bestway Group is seeking a Store Manager for one of its company-owned stores in the United Kingdom. You will lead and motivate the team to deliver outstanding customer service and maintain brand standards.

You will drive store performance through effective people management, promotions, and local community engagement, while ensuring compliance with company processes. The successful candidate will demonstrate excellent communication, strong decision-making, and the ability to work under pressure