Store Supervisor - Brand Ambassador & Team Leader

Monsoon Accessorize; Livingston; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Staff uniform allowance

Staff discount

Birthday holiday

Job summary

Monsoon Accessorize is seeking an experienced Supervisor for our Livingston store, on a 12 week Fixed Term Contract. You will lead by example, drive exceptional customer service and motivate the team to deliver outstanding shopping experiences.

You will promote brand standards, support management across shifts, and help maximize sales while maintaining an inclusive, friendly environment for colleagues and customers alike.

Qualifications

• Experience in a supervisor or key holding role with proven customer service excellence.
• Able to lead by example, inspire the store team and deliver results.
• Strong communication, resilience and a can-do attitude.
• Ownership mindset with ability to make decisions for the business.

Responsibilities

• Lead the store team to deliver exceptional customer experience and hit KPIs.
• Maximise commercial opportunities and drive sales with Merchandising guidelines.
• Support management across stores when needed and promote inclusivity.
• Promote and deliver brand initiatives, including piercing services.

Skills

Leadership

Customer service

Team motivation

Communication

Decision making

Flexibility

Job description

Monsoon Accessorize is seeking an experienced Supervisor for our Livingston store, on a 12 week Fixed Term Contract. You will lead by example, drive exceptional customer service and motivate the team to deliver outstanding shopping experiences.

You will promote brand standards, support management across shifts, and help maximize sales while maintaining an inclusive, friendly environment for colleagues and customers alike.