Store Team Lead: Elevate Service & Merchandising

Monsoon; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Staff uniform allowance

Staff discount

Birthday leave

Job summary

Monsoon Accessorize in London is seeking a Deputy Store Manager to lead by example, develop the team, and deliver outstanding customer service while acting as a brand ambassador.

You will work closely with the Store Manager to identify development needs, drive VM guidelines, support operations, and provide coverage for other branches as required.

The role offers a competitive salary, bonus scheme, staff uniform allowance, staff discount, and an extra birthday holiday.

Qualifications

• Experience of managing a team
• Demonstrates passion, drive, resilience and a can-do attitude
• Clear decision making with ownership
• Proven track record delivering excellence in customer service
• Shows ownership with sense of responsibility
• Open and effective communication
• Strong planning and organisational skills

Responsibilities

• Lead by example to drive customer service, product knowledge and brand ambassador presence
• Assist Store Manager to identify development needs and create succession plans
• Manage store team to stay motivated and informed
• Support operational administration and timely communications
• Provide support to other local branches as needed
• Communicate and implement Visual Merchandising/window guidelines
• Promote piercing services with the team
• Be flexible with variable days and hours across the week

Skills

Team management

Customer service

Brand ambassador

Visual merchandising

Decision making

Planning & organisation

Ownership

Job description

Monsoon Accessorize in London is seeking a Deputy Store Manager to lead by example, develop the team, and deliver outstanding customer service while acting as a brand ambassador.

You will work closely with the Store Manager to identify development needs, drive VM guidelines, support operations, and provide coverage for other branches as required.

The role offers a competitive salary, bonus scheme, staff uniform allowance, staff discount, and an extra birthday holiday.