Supervisor (Seasonal - Part-Time) Livingston Outlet Monsoon

Monsoon Accessorize; Livingston; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Staff uniform allowance

Staff discount

Birthday holiday

Job summary

Monsoon Accessorize is seeking an experienced Supervisor for our Livingston store, on a 12 week Fixed Term Contract. You will lead by example, drive exceptional customer service and motivate the team to deliver outstanding shopping experiences.

You will promote brand standards, support management across shifts, and help maximize sales while maintaining an inclusive, friendly environment for colleagues and customers alike.

Qualifications

• Experience in a supervisor or key holding role with proven customer service excellence.
• Able to lead by example, inspire the store team and deliver results.
• Strong communication, resilience and a can-do attitude.
• Ownership mindset with ability to make decisions for the business.

Responsibilities

• Lead the store team to deliver exceptional customer experience and hit KPIs.
• Maximise commercial opportunities and drive sales with Merchandising guidelines.
• Support management across stores when needed and promote inclusivity.
• Promote and deliver brand initiatives, including piercing services.

Skills

Leadership

Customer service

Team motivation

Communication

Decision making

Flexibility

Job description

Our story begins with one man and his vision, to bring vibrant colourful and hand-crafted artisan clothes from faraway places to the markets of London. It is a journey that started in the 70's in a hippy commune in Ibiza, finishing with an overland trip east through Afghanistan and India. We are a lifestyle brand, passionate about connecting contemporary designs with a network of craftspeople, creating unique collections to be cherished.

We are built on a way of working we are proud of, where values and ethics go hand in hand.

We are now looking for an experienced Supervisor to join the team at our Monsoon store in Livingston Designer Outlet on a 12 week Fixed Term Contract.

Our ideal candidate would be customer focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the Monsoon customer. We value the qualities of enthusiasm, integrity, and the desire for success.

What are we looking for in you?

• Confident to lead by example, inspiring your team to make Monsoon a great place for all who work and shop with us
• Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can - do approach
• The ability to communicate openly and effectively
• A solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

In This Role You Will

• Be a true brand ambassador, supporting the store and team in driving overall performance thorough delivering an exceptional customer experience and demonstrating the Monsoon values
• Generating profit, through exceeding those KPIs
• Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and with your team

Joining Us, Your Benefits Would Include

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance - enabling you to have fun wearing our product
• Generous staff discount across all our brands - Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
• An additional days' holiday to celebrate your birthday

At Monsoon Accessorize we don't focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request discuss any specific requirements.