Store Manager - Livingston Outlet Monsoon

Monsoon; Livingston; Presencial; GBP 26.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff uniform allowance

Generous staff discount across brands

Birthday leave

Descripción de la vacante

Monsoon Accessorize is seeking an experienced Store Manager for our Livingston Outlet Monsoon store. You will lead by example, deliver exceptional customer service, and support the management team to achieve company KPIs.

You will drive store performance, manage people, and maximise commercial opportunities while upholding Monsoon Accessorize values and standards of visual merchandising.

Formación

• Demonstrate customer focus and excellence in service, coaching the team to do the same.
• Confident leader who inspires and guides the store team.
• Proven track record in managing a retail store and delivering service excellence.
• Shows passion, drive and resilience with a can-do attitude.
• Creative approach to support the store and develop the team to reach potential.
• Clear communication and openness in all directions.
• Ability to make decisions benefiting the business with ownership.

Responsabilidades

• Drive store performance by leading and developing your team and delivering an exceptional customer experience.
• Generate profit by exceeding KPIs and managing costs in line with budget.
• Keep the team motivated and knowledgeable to achieve excellence.
• Maximise sales through VM and Window guidelines to a high standard.
• Promote and deliver store services and customer care with the team.
• Be flexible to support other stores and colleagues to reach common goals.
• Ensure an inclusive environment supporting equality and kindness.

Conocimientos

Customer focus

Leadership

Retail management

Team development

Communication

Decision making

Descripción del empleo

Hours / Duration:

40 Closing date: 30/10/2026

Monsoon Accessorize is an exciting and ethical fashion brand. We are a growing Company with stores in the UK, Republic of Ireland and in international markets. We were built on a way of working that we are really proud of, where values and ethics go hand in hand.

We are now looking for exceptional retail managers to join us, people who will reflect the passion we have for our product and be proud to be a part of delivering a great experience for the Monsoon Accessorize customer.

With your talent, passion and creativity you could become part of our growing team. We are a customer focused business that strives to create an exceptional experience for everyone who shops and works at Monsoon and Accessorize.

Our Store Management teams are extremely customer focused, commercially minded, and have strong people management skills combined with good planning and organisation skills. We value the qualities of enthusiasm, creativity, integrity and the desire for success.

We are looking for an experienced Store Manager to join our Livingston Outlet Monsoon store.

We are looking for a Store Manager who can lead by example, deliver excellent customer service, and support the management team to achieve the Company KPI’s.

What are we looking for in you?

• Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
• A confident leader, one who will inspire the team, leading by example to make Monsoon Accessorize a great place for all who work and shop with us
• A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can – do approach
• Possess a creative approach, to support the store and develop the team to reach their full potential
• The ability to communicate openly and effectively
• A solution driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

In this role you will...

• Drive the overall performance of the store, through managing and developing your team, demonstrating the Monsoon Accessorize values and ensuring your store is delivering an exceptional customer experience
• Generating profit, through exceeding your KPIs, keeping P&L and controllable costs inline with budget and maximising local market opportunities
• Ensuring your team are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Maximise commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and kindness with your team

Joining us, your benefits would include:

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance – enabling you to have fun wearing our accessories
• Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
• An additional day’s holiday to celebrate your birthday

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.