Shop Manager – Stourport Book Shop

St Richard's; Wilden; Remote; GBP 27,000 - 28,000; Full time

Job summary

St Richard’s Hospice seeks a Shop Manager for the Stourport Book Shop on Stourport High Street. You’ll lead a vibrant, welcoming shop that raises vital funds to support people living with an incurable illness.

This role blends commercial acumen with a rewarding purpose, creating a space where book lovers feel at home, volunteers are valued, and the community comes together for a meaningful cause. You’ll have freedom to stamp your mark, develop displays, and maximise every donation.

Qualifications

• Retail management or supervisory experience.
• Strong commercial awareness and drive to hit sales targets.
• Ability to lead, motivate and support a team.
• Excellent customer service and communication skills.
• Merchandising and presenting an inviting retail space.
• Good organisational skills and ability to juggle priorities.
• Interest in books/second-hand retail and willingness to develop knowledge.
• Retail experience essential; charity retail experience an advantage.

Responsibilities

• Inspire volunteers: lead and develop a team of volunteers in a positive environment.
• Create eye-catching displays, promotions, and seasonal features to encourage browsing and buying.
• Drive sales and maximise income through smart pricing and effective merchandising.
• Become a book expert by learning genres, editions and pricing to find valuable reads.
• Build community connections with customers, donors, volunteers and locals.
• Make a real difference by contributing to hospice care funding.

Skills

Retail management

Team leadership

Customer service

Merchandising

Organisational skills

Job description

Job titleShop Manager – Stourport Book Shop

Hours 37.5 hours per week worked over 5 days across the week to include weekend working

Salary £27,297 – £28,330 FTE per annum

Contract 12 month fixed term contract

Location Stourport High Street

The role

Love books? Passionate about people? Ready to make a difference?

Imagine a job where your passion for retail, your love of books and your talent for bringing people together can help transform lives.

At St Richard’s Hospice, every donated book has the potential to make a real difference. As our Shop Manager at our Stourport Book Shop, you’ll lead a vibrant, welcoming bookshop that brings books back to life while raising vital funds to support people living with an incurable illness and their loved ones across Worcestershire.

This is your chance to combine commercial success with a genuinely rewarding purpose.

You won’t just be managing a shop. You’ll be creating a place where book lovers discover hidden gems, customers feel at home, volunteers feel valued, and the local community comes together for a cause that matters.

You’ll have the freedom to put your own stamp on the shop, develop creative ideas and make every donation count.

You’ll have the opportunity to;

• Inspire your team: Lead, motivate and develop a dedicated team of volunteers, creating a positive and rewarding environment where everyone can shine.
• Make books irresistible: Create eye‑catching displays, exciting themed promotions and seasonal features that encourage customers to browse, discover and buy.
• Drive sales and maximise income: Use your retail expertise and commercial flair to achieve targets, make smart pricing decisions and unlock the value of every donation.
• Become a book expert: Build your knowledge of book genres, authors, editions and pricing to uncover valuable finds and help every book find its next reader.
• Build community connections: Develop lasting relationships with customers, donors, volunteers and local book lovers.
• Make a real difference: Know that every sale helps fund compassionate hospice care for local patients and their families.

About you

You’ll bring:

• Proven retail management or supervisory experience.
• Strong commercial awareness and a drive to achieve sales targets.
• The ability to lead, motivate and support a team of people.
• Excellent customer service and communication skills.
• A flair for merchandising, presentation and creating an inviting retail space.
• Great organisational skills, initiative and the ability to juggle competing priorities.
• An interest in books, literature or second‑hand retail, with a willingness to develop specialist knowledge.

Retail experience is essential. Previous charity retail experience would be an advantage, but a passion for our purpose and a willingness to learn are just as important.

Whether you’re already a book enthusiast or excited by the prospect of discovering the stories behind every shelf, we’d love to hear from you.

The positions require an Enhanced Disclosure and Barring Service check. This role may require supervision of volunteers under the age of 18.

What we offer

We offer a competitive salary and a wide range of benefits including;

• Fantastic team where everyone is welcomed and empowered to give their best
• Generous annual leave (seven weeks including bank holidays)
• Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc.
• Opportunities for flexible working
• Family friendly policies
• Free Will writing service

Find out more

We would encourage visits to our Shops to find out more and speak to the team.