Store Shift Leader: Customer‑Centric Coach

Tesco; Royal Borough of Greenwich; Presencial; GBP 21.000 - 23.000; A tiempo parcial

Descripción de la vacante

Tesco is hiring a Shift Lead to join our stores in the United Kingdom. You will lead the team across daily operations, deliver great customer service, and ensure store standards are met.

Availability includes evenings and weekends, with a minimum of 16 hours per week and pay starting at £15.59 per hour, rising to £16.86 in certain locations. You will coach colleagues, communicate clearly, adapt to changing needs, and represent Tesco in the manager's absence.

Formación

• Experience in a team lead or management position in fast-paced retail.
• Strong role model with passion for delivering great service and meeting customer needs.
• Build positive, long-lasting relationships to create an inclusive, supportive team.
• Clear communicator using various methods to keep the team informed.
• Natural leader who motivates and inspires the team to deliver outstanding results.
• Open to conversations about flexible working.

Responsabilidades

• Lead the team to deliver a great in-store customer experience.
• Work across all store areas and with colleagues to handle day-to-day queries.
• Coach colleagues, give feedback and role-model great service.
• Build inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Stay curious and seek opportunities to serve customers and communities.

Conocimientos

Team leadership

Retail experience

Communication

Customer service

Descripción del empleo

Tesco is hiring a Shift Lead to join our stores in the United Kingdom. You will lead the team across daily operations, deliver great customer service, and ensure store standards are met.

Availability includes evenings and weekends, with a minimum of 16 hours per week and pay starting at £15.59 per hour, rising to £16.86 in certain locations. You will coach colleagues, communicate clearly, adapt to changing needs, and represent Tesco in the manager's absence.