Retail Security Specialist — Flexible Shifts & Customer Focus

B&M Retail Limited; Redditch; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Store discount

Colleague discounts

Career development

Job summary

B&M Retail Limited in Brockhill is seeking a confident and professional Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. In this full-time, permanent role you’ll monitor store activity, operate CCTV, support Health & Safety procedures, investigate stock loss and engage with customers to resolve situations calmly and effectively.

Shifts include daytime, evening and weekends, offering variety and responsibility within a

Qualifications

• Alert, calm under pressure and customer-first mindset are essential.
• Strong verbal and written communication skills are required.
• Ability to follow procedures and maintain professional conduct in challenging situations.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

Skills

Alertness

Calm under pressure

Customer focus

Policy adherence

Communication

Conflict handling

Judgement

Integrity

Team player

Job description

B&M Retail Limited in Brockhill is seeking a confident and professional Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. In this full-time, permanent role you’ll monitor store activity, operate CCTV, support Health & Safety procedures, investigate stock loss and engage with customers to resolve situations calmly and effectively.

Shifts include daytime, evening and weekends, offering variety and responsibility within a