Store Sales Leader & On-Floor Coach

PUMA SE; Portsmouth; On-site; GBP 18,000 - 24,000; Full time

Job summary

PUMA SE is seeking a proactive sales-focused associate for our Portsmouth store. The role emphasizes delivering excellent customer service, supporting product guidance, and ensuring accurate POS processing while maintaining Puma’s visual standards.

You will engage with customers on the shop floor, coach teammates, and contribute to inventory control and loss prevention. Flexibility to work shifts and drive store performance is essential.

Qualifications

• Experience in delivering high-quality customer service and sales results.
• Ability to coach and support a team on the shop floor and meet KPIs.
• Familiarity with store operations, visual merchandising and POS systems.

Responsibilities

• Drive sales, KPIs and profitability by assisting customers and guiding purchases.
• Maintain high customer service standards and resolve conflicts on the shop floor.
• Spend most of your time on the sales floor engaging with customers and coaching staff.
• Assist in recruiting, training, and developing store staff and meeting sales targets.
• Process transactions, manage inventory, and maintain store visuals to Puma VM standards.

Skills

Sales

Customer service

Team leadership

Inventory management

VM standards

POS systems

Communication

Tools

Retail software

Inventory software

Job description

PUMA SE is seeking a proactive sales-focused associate for our Portsmouth store. The role emphasizes delivering excellent customer service, supporting product guidance, and ensuring accurate POS processing while maintaining Puma’s visual standards.

You will engage with customers on the shop floor, coach teammates, and contribute to inventory control and loss prevention. Flexibility to work shifts and drive store performance is essential.