Assistant Store Manager: Lead Sales, People & Operations

Puma Group; Tewkesbury; On-site; GBP 26,000 - 36,000; Full time

Job summary

PUMA is seeking a proactive Store Manager to support store leadership in delivering exceptional customer experiences and achieving sales KPIs. The role emphasizes coaching, scheduling, inventory, and loss prevention to drive profitability.

Based in the UK, the position requires hands-on leadership on the shop floor, weekends and evenings as needed, and a commitment to PUMA's values while overseeing daily operations and team development.

Responsibilities

• Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets.
• Customer Experience: Maintain high standards of customer service in line with PUMA's values.
• Team Management: Recruit, train, develop, and manage a high-performing team and employees.
• Performance coaching: Provide timely feedback, coaching, and performance actions.
• Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching.
• Store Operations: Supervise daily operations, payroll, scheduling, inventory, and loss prevention.
• Compliance and Safety: Maintain a safe, compliant working environment and adhere to policies.
• Leadership: Communicate effectively, lead, and manage store staff.

Skills

Store management

Customer service

Team leadership

Sales coaching

Job description

PUMA is seeking a proactive Store Manager to support store leadership in delivering exceptional customer experiences and achieving sales KPIs. The role emphasizes coaching, scheduling, inventory, and loss prevention to drive profitability.

Based in the UK, the position requires hands-on leadership on the shop floor, weekends and evenings as needed, and a commitment to PUMA's values while overseeing daily operations and team development.