Store Operations Leader: Visual Merchandising & Team Coach

Dunelm; Southampton; On-site; GBP 17,000 - 24,000; Full time

Job summary

Dunelm is seeking a Merchandising Supervisor to lead and energise our store floor in the Southampton area. You will oversee visual merchandising, lead a passionate team, and ensure high standards that delight customers and drive sales.

The role is fast-paced, hands-on, and requires energy and focus to create engaging shopping experiences every day. You’ll coach staff, uphold exceptional customer service, and implement upselling strategies while keeping the store welcoming and well-presented.

Qualifications

• Solid management experience in retail or hospitality.
• Ability to boost business performance and KPIs while maintaining the store’s best look.
• Passion for creating brilliant shopping experiences that customers remember.

Responsibilities

• Be customer obsessed—focus on customer experience and deliver joyful, thoughtful service.
• Promote a culture of upselling, coaching the team to guide customers to products they’ll love, increasing basket size.
• Deliver exceptional customer service to support strong CSAT and a welcoming store experience for every customer.
• Maintain high energy, build team spirit, celebrate wins, and be the positive energy the team needs.
• Plan each day clearly so everyone knows what they’re doing and why it matters.
• Support wellbeing check-ins and career conversations; assist store succession planning.
• Help lead engagement initiatives and bring the Engagement Action Plan to life.
• Take ownership of store operations and bring your team along every step of the way.
• Get out on the shop floor daily with Store Coach to spot wins, fix snags, and ensure smooth days.
• Grow your team by coaching and mentoring—identify tomorrow’s leaders.

Skills

Management experience

Customer-facing

Retail leadership

KPI driven

Team coaching

Job description

Dunelm is seeking a Merchandising Supervisor to lead and energise our store floor in the Southampton area. You will oversee visual merchandising, lead a passionate team, and ensure high standards that delight customers and drive sales.

The role is fast-paced, hands-on, and requires energy and focus to create engaging shopping experiences every day. You’ll coach staff, uphold exceptional customer service, and implement upselling strategies while keeping the store welcoming and well-presented.