Visual Merchandising Team Lead - Elevate Customer Experience

Today, Dunelm; Wakefield; Presencial; GBP 17 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday off

Staff discounts

Salary advance

Cycle to work

Development opportunities

Resumo da oferta

Dunelm Wakefield is seeking a hands-on Visual Merchandiser Lead to bring our store to life. You will lead a motivated team, uphold high standards, and design engaging spaces that delight customers and drive sales.

With a strong eye for detail and a background in retail or hospitality, you will coach colleagues, plan daily priorities, and ensure every display reflects our brands. This role rewards energy, initiative and leadership. Flexible hours available and opportunity for career development.

Qualificações

• Solid management experience in a customer-facing role such as retail or hospitality.
• Strong eye for detail and good design sense.
• Ability to coach and motivate a team to hit targets.

Responsabilidades

• Be customer obsessed and enhance the in-store experience.
• Upsell and coach the team to boost basket size.
• Deliver exceptional service to maintain high CSAT scores.
• Maintain high energy, celebrate wins, and mentor colleagues.
• Plan daily activities and communicate priorities clearly.
• Support wellbeing checks and succession planning with the team.
• Collaborate with leadership to drive engagement initiatives.
• Lead by example on the shop floor and develop future leaders.

Conhecimentos

Team leadership

Customer service

Retail experience

Visual merchandising

Descrição da oferta de emprego

Dunelm Wakefield is seeking a hands-on Visual Merchandiser Lead to bring our store to life. You will lead a motivated team, uphold high standards, and design engaging spaces that delight customers and drive sales.

With a strong eye for detail and a background in retail or hospitality, you will coach colleagues, plan daily priorities, and ensure every display reflects our brands. This role rewards energy, initiative and leadership. Flexible hours available and opportunity for career development.