Store Team Leader: Visual Merchandising & Customer Growth

Today, Dunelm; Southampton; Presencial; GBP 17 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days holiday

Staff discounts

Career development

Resumo da oferta

Dunelm is seeking a hands-on Visual Merchandiser to bring store spaces to life and lead a passionate team. You’ll keep standards sky-high, coach colleagues, and ensure a welcoming, sales-driven shopper experience.

Day-to-day you’ll be on the shopfloor, spot opportunities, mentor future leaders, and help deliver the Engagement Action Plan while keeping customers at the heart of everything you do.

Qualificações

• Leadership experience in a busy retail or hospitality environment.
• Strong focus on customer experience and sales outcomes.
• Clear communication and ability to mentor a team.

Responsabilidades

• Be customer obsessed - consider the customer impact of actions to deliver joyful experiences.
• Promote upselling and coach the team to guide customers to add to baskets.
• Deliver exceptional service to support high CSAT scores and a welcoming store.
• Maintain energy by building team spirit and celebrating wins.
• Plan daily activities so the team knows what matters most.

Conhecimentos

Leadership

Customer focus

Communication

Descrição da oferta de emprego

Dunelm is seeking a hands-on Visual Merchandiser to bring store spaces to life and lead a passionate team. You’ll keep standards sky-high, coach colleagues, and ensure a welcoming, sales-driven shopper experience.

Day-to-day you’ll be on the shopfloor, spot opportunities, mentor future leaders, and help deliver the Engagement Action Plan while keeping customers at the heart of everything you do.