Shop Floor Leader: Visual Merchandising & Experience

Dunelm; Newtownabbey; Presencial; GBP 28 000 - 34 000; Tempo integral

Resumo da oferta

Dunelm is seeking a Merchandising Supervisor in the United Kingdom. You will lead a visual merchandising team, turning shelves and displays into engaging customer experiences, while upholding high standards and driving sales.

This fast-paced, hands-on role rewards energy, focus, and a passion for great design. You will coach and develop the team, maintain customer-centric service, and collaborate with leadership to execute engagement plans, ensuring every customer enjoys a welcoming shopping

Qualificações

• Experience managing a customer-facing retail team.
• Strong leadership and coaching skills.
• Track record of delivering KPIs in retail.
• Ability to create engaging store experiences.

Responsabilidades

• Be customer obsessed—drive joyful customer experiences.
• Promote upselling and coach the team to increase basket size.
• Deliver exceptional customer service and maintain high CSAT.
• Maintain energy by building team spirit and celebrating wins.
• Plan daily activities and assign tasks with clear purpose.
• Conduct wellbeing 1:1s and career conversations; support succession planning.
• Support Leadership in Engagement Action Plan delivery.
• Lead the team and align them with store goals and customers' needs.
• Spend time on the shop floor with Store Coach to spot wins and fix issues.
• Grow the team by coaching and mentoring tomorrow's leaders.

Conhecimentos

Team leadership

Customer service

Store operations

Retail experience

Descrição da oferta de emprego

Dunelm is seeking a Merchandising Supervisor in the United Kingdom. You will lead a visual merchandising team, turning shelves and displays into engaging customer experiences, while upholding high standards and driving sales.

This fast-paced, hands-on role rewards energy, focus, and a passion for great design. You will coach and develop the team, maintain customer-centric service, and collaborate with leadership to execute engagement plans, ensuring every customer enjoys a welcoming shopping