Store Operations Leader — Growth & Sales

Hollister Co; Norwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Quarterly incentive program

Paid time off

Indefinite contracts

Paid volunteer day per year

Merchandise discount

Private medical insurance

Life and disability insurance

Associate assistance program

Parental and adoption leave

Pension with company match

Training and development opportunities

Job summary

Abercrombie & Fitch Co. is seeking a dedicated Assistant Manager to lead store operations, sales, and people management in a fast-paced environment. The role blends business strategy with creative styling and staff development to drive performance and excellent customer service.

You will oversee opening/closing, staffing, training, merchandising, and omni-channel order fulfillment, while modeling the company culture and values. A strong customer focus and fashion knowledge are essential.

Qualifications

• Bachelor's Degree or 1 year supervisory experience in a customer-facing role.
• Fluency in English.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and exhibit a strong work ethic
• Possess strong communication and interpersonal skills.
• Team building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Ability to show up in a fast-paced and challenging environment

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer service

Communication

Leadership

Team building

Initiative

Education

Bachelor's degree OR 1 year supervisory experience

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a dedicated Assistant Manager to lead store operations, sales, and people management in a fast-paced environment. The role blends business strategy with creative styling and staff development to drive performance and excellent customer service.

You will oversee opening/closing, staffing, training, merchandising, and omni-channel order fulfillment, while modeling the company culture and values. A strong customer focus and fashion knowledge are essential.