Store Leader: Customer Experience & Sales Growth

AFH STORES UK LIMITED; Coatbridge; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Quarterly Incentive Bonus Program

Paid Time Off

Indefinite Contracts

Paid Volunteer Day per Year

Merchandise Discount

Private Medical Insurance

Life and Disability Insurance

Associate Assistance Program

Paid Parental and Adoption Leave

Pension Plan with Company Match

Training and Development Opportunities

Global team celebrating individuality

Job summary

Abercrombie & Fitch Co. is seeking a Store Manager to lead all salesfloor and stockroom operations in a fast-paced retail environment. You will coach staff on product knowledge and brand awareness to drive sales, maintain visual standards, and oversee recruitment, scheduling, payroll, and omni-channel activities.

This role emphasizes leadership, customer focus, and collaboration across departments, with responsibilities including inventory control, reporting, and ensuring brand culture is upheld.

Qualifications

• 2+ years of store management or supervisory experience in a customer-facing role.
• Proven ability to drive sales in a fast-paced retail environment.
• Excellent communication, leadership and interpersonal skills.
• Strong ability to build relationships and collaborate effectively.
• Proven results in assessing and developing talent.
• Strong critical thinking and problem-solving skills.
• High attention to detail, thoroughness and accuracy while multi-tasking.
• Self-motivated with ability to take initiative.
• Maintain a strong customer focus and knowledge of fashion trends.
• Fluency in English.

Responsibilities

• Oversee salesfloor and stockroom operations, ensuring excellent customer service and seamless operations.
• Coach staff to demonstrate product knowledge and brand awareness to drive sales.
• Ensure visual displays adhere to brand and corporate direction.
• Recruit, hire, train management and non-management associates.
• Conduct staffing and scheduling operations and payroll management.
• Oversee inventory, replenishment, stockroom, and omni-channel operations.
• Analyze reporting to inform decision making.
• Protect store assets, oversee store maintenance.
• Perform opening and closing routines.
• Operate register/Point of Sale systems.
• Represent the brand and exemplify company culture and values.

Skills

Store management

Customer service

Team leadership

Brand knowledge

Staff coaching

Scheduling

Inventory control

Omni-channel

Communication

Problem solving

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Store Manager to lead all salesfloor and stockroom operations in a fast-paced retail environment. You will coach staff on product knowledge and brand awareness to drive sales, maintain visual standards, and oversee recruitment, scheduling, payroll, and omni-channel activities.

This role emphasizes leadership, customer focus, and collaboration across departments, with responsibilities including inventory control, reporting, and ensuring brand culture is upheld.