Store Operations Leader: Drive Performance & Experience

WHSmith Careers; Birmingham; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Pension scheme

Holiday allowance

Employee discounts

Retail partner deals

Employee assistance programme

Job summary

WHSmith Careers is seeking a Store Operations Manager for Costa Coffee to drive operational excellence and lead store teams in delivering exceptional customer experiences. You will support the Multi-Site Store Manager in day-to-day store operations, shaping people strategy and driving commercial performance across WHSmith Travel.

You will coach Store Managers, own talent development, ensure compliance, manage budgets, and collaborate with cross-functional teams to grow sales and enhance the

Responsibilities

• Driving a culture of commercial excellence and maximising sales across the store network.
• Inspiring and coaching Store Managers to deliver outstanding customer experiences.
• Managing costs and shaping annual budgets to maximise profit and productivity.
• Ensuring safe and legal compliance and partnering with support functions.
• Updating leaders on operational performance and identifying risks with proactive solutions.
• Building strong relationships with landlords and stakeholders to support the business.

Job description

WHSmith Careers is seeking a Store Operations Manager for Costa Coffee to drive operational excellence and lead store teams in delivering exceptional customer experiences. You will support the Multi-Site Store Manager in day-to-day store operations, shaping people strategy and driving commercial performance across WHSmith Travel.

You will coach Store Managers, own talent development, ensure compliance, manage budgets, and collaborate with cross-functional teams to grow sales and enhance the